Cancellation and Refund Policy

CANCELLATION AND REFUND POLICY

 

Return & Refund

Belore Slims mission is to serve our customers with a memorable and unique experience. We have taken all measures to deliver products which are within AQL (acceptable quality level). However, if you find that your product that is unsatisfactory and wish to exchange or return it, our easy return and refund policy will help you do so.

The following steps will provide a clear guidance regarding the entire process:

  • If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at info@beloreslims.commentioning your Order number and a snapshot of the defective area
  • A return request must be placed within 72 hours of the delivery of the product
  • Upon receipt of your request, a mail will be sent confirming the same and an enquiry regarding your bank details for returning funds
  • In a next available pick slot belore slims will arrange the pickup from your doorstep.

.     In exceptional case when the pin code is not serviceable for pick-up through mutual conversation customer can send back the product to Belore Slims wear house.

  • We pay special heed to your complaints. Therefore, your product will undergo quality testing once we receive the product at our centre
  • If the complaint is valid and qualifies belore slims parameters, you will receive another mail confirming the return of the product and about the refund
  • You may expect the refund amount to be credited to your bank account within 7-8 business days. Refund will be processed only through net banking. Belore Slims guarantees that all information regarding your banking account will remain private and confidential.
  • Belore Slims will keep you updated regarding every step via mail
  • Please note that products purchased on DISCOUNT/ OFFERS are not eligible for Return / Exchange / Refunds
  • Returns made without notice shall not qualify for a refund
  • Custom made Slims (Bottoms) are not be in eligible for Return/Exchange/Refunds
  • Please note that you are eligible for one exchange per product only, that is, exchange or refund for a product that has already been exchanged/returned and replaced will not be considered valid
  • Please note that shipping charges are non-refundable

 

Conditions under which return is infeasible

There are certain circumstances under which a return Belore Slims will not accept a return. The following parameters have to be met for validating a return.

  1. The product must be unused
  2. It must not carry any stain, sweat or body odor on it
  3. It must not be torn or damaged
  4. The price tags, label, paper tags should not be altered
  5. The packaging and folding should be intact
  6. The product must not be washed or dry cleaned
  7. Slims (Bottoms) that have been customized are not eligible for exchange
  8. Slims (Bottoms) that have the any details, beads, applique, embroidery made or fall stitched by you are not eligible for exchange
  9. Made to Order are not eligible for exchange
  10. Belore Slims endeavors to ensure that color of the physical product that you receive is matched with the digital image on a computer screen; however, there may be some variation between digital images and physical products.  Therefore, no exchanges or refunds will be offered on the account of color variation.

For more information regarding Size issues, please go through Important Information given below.

  1. Please note, our Slims (Pants) exclusively made for Indian women body measurement. The purpose of Belore Slims is to compress body at waist, hip and thigh in a comfortable manner to provide and feel better shape. The pants are highly stretchable same time its recovers. Some customers may not be liking too much compression on body where as some are expecting more compression to create better shape. If you expect relaxed comfort fit we would recommend to order a size larger. Kindly reach out to our customer care team for any further information.
  2. Products purchased on offers / discounts are not eligible for return / exchange
  3. Order placed for Slims (pants)' in exchange is ineligible for return/exchange/refund
  4. In case an Exchange request is not ‘approved’ by the QA department (because the product does not fulfil the terms of our exchange policy) the product will be sent back to the customer.

 

Cancellation of any order

Any purchase can be cancelled prior to the initiation of the shipment process. Once the shipment process is started, the product in concern will not be eligible for cancellation. However, you can initiate a return once the product is delivered to you. If a cancellation is requested prior to the shipment of the same, the entire amount paid will be returned.

Important Information: 

Colour discrepancy-

  1. The colours Black, Navy, Charcoal, white etc: tend to reflect differently
  2. The similar light group colours may be tend to be different on screen. Its recommendable to even cross check with name as well.
  3. White some time tend to look off white
  4. In dying most of the colors some time might cause 1 to 3 tone color different, hence they won't be considered as damaged/defective and no return/refund/exchange request will be considered.

 

Embellishment Issues-

 

  1. Sequins, beads and other rarely used details on a product may come off despite our best effort while packaging
  2. Belore Slims reserves the right to change the terms and conditions listed above at any time. If you have any queries, you are welcome to contact us on via mail at info@beloreslims.com